Shipping Policy

1. Introduction & Acceptance of Terms

Read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using https://www.instaghar.in/ website/App ("the service") operated by INSTA GHAR ("Insta Ghar", "Company", "we", "us", "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

2. Delivery Time Frame

We strive to deliver your orders as quickly as possible. The standard delivery time frame for all orders is within 3 hours from the moment your order is confirmed and successfully placed on our platform.

Please note that this timeframe begins after your order payment has been processed and confirmed by our system.

3. Cancellation & Refund Policy

3.1 Order Cancellation

• You can cancel the order before the order status is "Out for Delivery"
• Once you cancel, you are eligible to claim a full refund
• After the order is "Out for Delivery", you may only return the order upon delivery

3.2 Return & Associated Costs

In case you wish to return an order that has been marked as "Out for Delivery":

• You may return the order to our delivery partner
• Any costs incurred by the Company in this respect shall be borne by you
• This includes return shipping charges, handling fees, and any other associated costs

4. Delivery Details & Your Responsibility

You shall be solely responsible for providing the correct delivery details, including:

• Name (recipient's full name)
• Complete Address (street address, apartment/house number, locality)
• Contact Details (phone number, email)
• Any other relevant delivery instructions

4.1 Payment Responsibility

You are solely responsible for making payments against all orders placed through your account, whether:

• For delivery to your own address, OR
• For delivery to someone else's address

4.2 Company Liability

We shall NOT have any liability or obligation in this respect, including:

• Accepting refund requests due to incorrect delivery details
• Processing order cancellations due to delivery address issues
• Responsibility for failed deliveries due to your provided information

5. Delayed or Returned Deliveries

If any product delivery is delayed or is returned from its destination, including as a result of:

• You providing an incorrect name or address
• Other incorrect or misleading information
• Recipient's unavailability
• Recipient's refusal to accept the order at the time of delivery

5.1 Company's Non-Liability

In such cases, the Company shall NOT be liable or responsible for:

• The delayed delivery
• The returned order
• Making re-delivery

5.2 Cost Responsibility

Any costs incurred by the Company in this respect shall be borne by you, including:

• Return shipping charges
• Re-delivery attempts
• Logistics handling fees
• Any other associated expenses

6. Delivery Time Guarantee & Disclaimer

6.1 Best Endeavor Policy

While we make best endeavors to ensure that Products/Services are delivered to you within the period reflected at the time of placing the order, we do not make any representation, guarantee or warranty in relation to the delivery time.

6.2 Estimated Delivery Time Disclaimer

The estimated delivery time may be changed without notice. There could be delays for reasons beyond the reasonable control of us, such as:

• Availability of third-party delivery service providers
• High demand and order volume
• Traffic conditions
• Weather conditions
• Force majeure events
• The location provided by the customer
• Customer being unresponsive on call
• Delivery partner facing on-ground challenges (vehicle issues, society gate access delays, etc.)

6.3 Extraordinary Circumstances

The Company shall not be liable for delivery delays caused by any unforeseen circumstances or events beyond our reasonable control.

7. Order Delivery & Acceptance

The order will ordinarily be delivered when a person is able to receive the order at the address provided by you. Please ensure someone is available to receive the order at the specified address.

7.1 Your Responsibility

You shall be solely responsible for the products in case you:

• Direct the delivery partner to leave the same at your doorstep
• Instruct the delivery partner to handover the order to any other person

7.2 Refund Restriction

In such cases, you shall NOT claim any amount/refund from us in case of:

• Any loss or damage to products
• Deficiency in any products or services
• Any issue arising from unattended delivery

7.3 Liability Disclaimer

You expressly disclaim us from all the liabilities which may arise by virtue of the order being left unattended for a period of time. This includes but is not limited to:

• Theft
• Tampering
• Contamination
• Changes in product temperature
• Any other damage or loss

8. Unattended Delivery & Risk

If you choose to have the order left unattended at your address, you assume full risk and responsibility for:

• Product safety and security
• Protection from weather conditions
• Prevention of theft or tampering
• Temperature control of perishable items
• Any loss or damage that may occur

The Company will not be liable for any loss, damage, theft, or contamination of products left unattended.

9. Cash on Delivery (COD) Orders

In case of cash on delivery orders placed through your account (whether for delivery to your own address or someone else's address), it shall be your sole responsibility and obligation to:

• Make the cash amount payment to the delivery partner
• Ensure that such payment is made accurately
• Verify that neither less nor additional cash amount is paid to the delivery partners

9.1 Company Non-Liability

We shall NOT be liable for any discrepancy in payment amount, including:

• Underpayment of the order amount
• Overpayment or additional payment
• Payment disputes with delivery partners
• Any financial loss due to incorrect payment

9.2 Payment Verification

Please ensure you verify the exact payment amount required before the delivery arrives at your address.

10. Delivery Verification

You shall be responsible for verifying that the article delivered matches the bill at the time of delivery.

10.1 Discrepancy Reporting

Any discrepancies not reported at the time of delivery will be considered as accepted by you.

10.2 What to Check

At the time of delivery, please verify:

• Product quantity matches your order
• Product quality and freshness
• Expiry dates (for perishable items)
• Packaging condition
• Price and charges on the bill
• Any promotional discounts applied

11. Service Charges & Fees

Transactions through the Insta Ghar Platform may be subject to various charges and fees ("Service Charges"), including:

• Delivery charges
• Handling charges
• Convenience charges
• Small cart charges
• High demand surge charges
• Rain surge charges
• Print charges
• Gift charges
• Any other fees or charges as may be levied from time to time

11.1 Charge Disclosure

You shall be informed of such Service Charges prior to placing your order on the Insta Ghar Platform at the stage of check-out. By placing the order, you expressly agree to pay for such Service Charges.

11.2 Variable Charges

Service Charges may vary from order to order, which may be determined on multiple factors such as:

• Order or cart value
• Distance from delivery location
• Time of the day
• Time taken for delivery
• Demand for delivery
• Real-time analysis of traffic and weather conditions
• Seasonal peaks
• Any other parameters as may be determined from time to time

11.3 Charge Modification

The Company reserves the right to modify service charges at any time without prior notice. The charges applicable at the time of order placement will be the charges you agree to pay.

12. Promotional Offers & Credits

We may from time to time offer to customers:

• Credits or discounts
• Promo codes
• Vouchers
• Cashback or any other promotional benefits

12.1 Right to Modify

We reserve the absolute right to:

• Modify promotional offers
• Convert promotional terms
• Cancel any promotional offer
• Discontinue promotional benefits

12.2 Discretionary Changes

The Company may modify, convert, cancel and/or discontinue such credits, promo codes or vouchers as it may deem fit, at any time, without prior notice.

12.3 Terms & Conditions

Each promotional offer may have specific terms and conditions. Please read the terms carefully before using any promotional code or offer.

13. Product Review & Conditions

Before placing an order, you acknowledged to have checked and reviewed the product description carefully and in sufficient detail.

13.1 Binding Terms

By placing an order on the Insta Ghar Platform, you agree to be bound by the conditions of sale included in the item's description without exception.

13.2 Your Obligations

You are responsible for:

• Reading the complete product description
• Checking product specifications and details
• Verifying product availability
• Confirming pricing and charges
• Understanding all terms and conditions of sale

13.3 No Exceptions

Once you place an order, you cannot claim ignorance of product details or conditions of sale. All product information is provided before checkout.

14. Contact Us

If you have any questions about our Shipping Policy or need assistance with your order, please contact us: