Refund, Return & Cancellation Policy

1. Introduction & Acceptance of Terms

Read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using https://www.instaghar.in/ website/App ("the service") operated by INSTA GHAR ("Insta Ghar", "Company", "we", "us", "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

2. Order Cancellation Overview

Orders can be cancelled under the following conditions:

2.1 Before Dispatch

• You can cancel the order before the order status changes to "Out for Delivery"
• Upon cancellation, you are eligible for a 100% refund of the amount paid

2.2 After Dispatch

• Once the order is "Out for Delivery", you may return the order
• Any costs incurred by the Company in this respect shall be borne by you
• Costs may include delivery charges, service charges, and other associated fees

3. Customer-Initiated Cancellations

3.1 Acknowledgment of Breach

You acknowledge that:

• Your cancellation or attempted cancellation of an order
• Cancellation due to reasons not attributable to us
• Shall amount to your breach of the Terms

3.2 Cancellation Approval

Any such cancellation request shall be permitted subject to acceptance by us. We reserve the right to deny cancellation requests in certain circumstances.

3.3 Refund for Permitted Cancellations

For permitted cancellations, we will initiate a refund which may be in the form of:

• Promotional codes
• Coupons
• Direct refund (in limited cases)

These promotional codes/coupons shall be available for use against a subsequent invoice for transactions on our Platform, in accordance with the specified terms, including validity period.

4. Company-Initiated Cancellations

We may cancel orders in the following cases:

4.1 Fraudulent Transactions

If it is suspected that a customer has undertaken a fraudulent transaction.

4.2 Terms Violation

If it is suspected that a customer has undertaken a transaction which does not conform to or violates these Terms.

4.3 Product Unavailability

In case of unavailability of product(s) at the time of fulfillment.

4.4 Force Majeure & Technical Issues

For any reason outside the control of Insta Ghar, including:

• Technical errors
• System failures
• Delivery-related logistical difficulties
• Natural calamities or events beyond reasonable control

4.5 Refund for Company-Initiated Cancellations

For company-initiated cancellations, we will initiate a refund within approximately 72 hours in the form of:

• Credit/Cashback
• Coupon codes
• Promotional codes

4.6 Price/Specification Inaccuracies

We aim to ensure that availability status, specifications and prices are accurate. However, due to technical issues, typographical errors or incorrect information from third-party sellers, inaccuracies may occur.

In such cases, we will:

• Notify you as soon as the error comes to our notice
• Cancel the order and initiate a refund in the form of credit/cashback/coupon/promotional codes
• These can be used against subsequent transactions on our Platform

4.7 Denial of Access & Future Orders

We reserve the right to:

• Deny access to non-complying users
• Deny access to users involved in fraudulent transactions
• Cancel any future orders placed by such users
• Do so at any time without prior notice

5. Returns & Refunds

5.1 Return Policy

Products once delivered are non-returnable/non-replaceable/non-exchangeable, EXCEPT in the following cases:

5.2 Product-Specific Return Policies

If the return/replace/exchange policy listed on the relevant product page expressly and specifically permits returns, then return/exchange requests shall be processed in accordance with those specific terms, including:

• Specified timelines for returns
• Specific conditions and requirements
• Required documentation or proof

5.3 Proof of Issue Required

You will be required to share proof of the issue (including images/video) before any resolution can be provided. This helps us verify the claim and process it quickly.

6. Non-Returnable Products

The following categories of products are generally non-returnable unless otherwise stated on the product page:

• Perishable items (fresh vegetables, fruits, dairy)
• Products delivered in sealed/unopened packaging (unless defective)
• Customized or personalized products
• Clearance or discounted items (as per product policy)

Always check the specific product page for its individual return policy before ordering.

7. Digital Goods Policy

7.1 No Return/Refund for Digital Goods

For digital goods (including gift cards/vouchers), NO return/refund shall apply.

7.2 Direct Contact with Issuer

For any issues with digital goods, you are required to connect with the relevant issuer/seller, including:

• Validity issues
• Usage restrictions
• Redemption related issues

7.3 Issuer's Terms Apply

Please refer to the issuer/seller's terms and conditions that apply to you in addition to these Terms. Insta Ghar is not responsible for issues with digital goods.

8. Refund Timeline

8.1 Processing Time

All refunds for permitted returns and permitted cancellations will be processed within 7 working days from the date of return/cancellation approval of the product, subject to satisfactory checks.

8.2 When Refunds Start

Refund processing begins after:

• Your return or cancellation request is approved
• Satisfactory checks are completed (if applicable)
• The Company confirms receipt of the returned product (if applicable)

9. Refund Methods

9.1 Electronic Payment Refunds

For payments made through electronic means such as:

• Debit cards
• Credit cards
• Net banking
• UPI
• Digital wallets

Refunds shall be processed in the same manner as they were received, OR provided in the form of credit/cashback/coupon/promotional code available for use against subsequent invoices on our Platform.

9.2 Refund Processing to Bank Account

Refund amount in the form of credits will reflect in your account based on respective bank's policies and processing times. This may take an additional 2-5 business days depending on your bank.

9.3 Optional Promotional Code Refund

Users can opt-in for a promotional code refund even for online payments instead of receiving the refund to their original payment method.

10. Promotional Credits & Codes

10.1 Non-Transferability

Refunds cannot be transferred back to any other payment method once the credit/cashback/coupon/promotional code is initiated.

10.2 Validity Period

All promotional codes issued shall expire within 7 days from the date of issuance, unless otherwise specified.

10.3 Usage Terms

Promotional codes are subject to the specified terms, including:

• Minimum order value requirements
• Specific product categories applicable
• Validity period
• One-time or multiple use restrictions
• Terms and conditions of each offer

11. Cash on Delivery Refunds

11.1 COD Refund Method

Refunds for products purchased on cash on delivery basis shall be refunded by way of promotional codes only. No direct cash refunds are provided.

11.2 COD Promotional Code Validity

Promotional codes issued for COD refunds shall expire after 30 days from the date of issuance.

11.3 Using COD Refund Codes

The promotional code can be used towards your next order on the Insta Ghar platform within the 30-day validity period.

12. Refund Currency

12.1 Indian Rupees Only

All refunds shall be made in Indian Rupees only.

12.2 Currency Conversion

If you made payment in a different currency, the refund will be converted to Indian Rupees at the exchange rate applicable at the time of refund processing. Any currency conversion charges shall be borne by you.

13. Contact Us

If you have any questions about our Refund, Return and Cancellation Policy or need assistance with a return or refund, please contact us:

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